Friday, October 12, 2007

Dissertation blues

Edited version: see comments below.

I don't set out to be a rebel, honest! Yet all my life I've been branded as one, which leaves me in a semi-permanent state of bemusement. I see rebellion as a deliberate rejection of authority. That's not me - I don't spend enough time thinking about power structures and such like to be a rebel.

Instead, I tend to make choices based on circumstance, only to find out fairly often that my chosen course of action is unacceptable. It's at this point that I push back. Why isn't it acceptable? And don't tell me: "because I say so" or "because this is the way it's always been done". Not good enough. Oddly for someone with traditional values, I don't observe tradition for tradition's sake. As a trite example, I don't do either turkey or Christmas pudding at Christmas - look, if I'm going to spend that long in the kitchen, we're flipping well going to have something that we really like at the end of it! If you can't give me a good reason for doing a thing a certain way, then excuse me while I do it the way that makes sense to me.

I've been accused of intransigence, but I reckon that's the refuge of people who can't come up with a plausible explanation for what they want me to do.

So last night I once again found myself on the wrong side of the fence. It was our first dissertation workshop and (of course) I was flying in the face of convention.

I am planning to do an action research project based on the difference that the use of social media has made to my professional practice as a learner and a learning provider - terribly subjective, I know! I didn't embark on the social media road with a view to writing a dissertation about it, but it has proved such an interesting and topical journey. I thought I could also add some narratives from the members of my various communities (that means you, by the way, so be prepared to be called upon to contribute). I'm struggling to come up with some ideas for the inclusion of at least one quantitative data model that won't completely hijack the dissertation (suggestions welcome).

Anyhoo, I had thought that the dissertation itself should be an example of what it sets out to relate. So I would like to publish it primarily as a wiki, keeping it transparent from the get go and opening it to members of my various online communities to comment on and contribute to. I would like to use links where possible (begrudgingly in addition to Harvard referencing, since this is a stated requirement for all submissions). I would also like to embed some Youtube videos such as this one:



If I had my way, it would be only a wiki, but I have to submit a printed version, too - so then the challenge is whether I completely rewrite the thing so that it works better as a flat document, or submit a printed version of the wiki. I also have to think about the issue of authorship - for a book, it's one thing to have co-authors, but for a dissertation?

Since writing that last sentence, I have had a conversation with my colleague Mark Berthelemy who gently (he doesn't have another mode) reminded me that, if I want this institution to award me a Master's degree, I'm going to have to make sure I submit something that they have the skills to assess, which limits my options severely.

I'm simultaneously grateful and petulant that I have friends like that!

Wednesday, October 10, 2007

Trends and innovations in corporate learning: online conference

George Siemens is about to do it again... host an online conference, that is. This time he has assembled a line up of speakers familiar with the constraints of corporate learning such as:

It will run from 15-20 November, but I suggest you get in early to make sure of a place. The conference is free, but you will need to register. Once you have done so, you gain access to the wiki which will become an integral part of the conference, as well as providing a form of back chanel.

If previous conferences have been anything to go by, it will be well attending, even for those whose timezone makes it inconvenient.

Sunday, October 07, 2007

Okay, this is just TOO cool

Thanks to Dave Snowden for the pointer to this post. It's one of those things that just makes chemistry jump up and smack you between the eyes with how exciting it is!

I watched the embedded video clips while while also watching the South Africa v Fiji rugby quarter final, and totally annoyed my family by shrieking delightedly and clapping my hands while nothing of note was happening on the rugby field.

Why can't learning always be like this: a joyful romp of discovery?

And notice how much fun the "teacher" is having, too. It reminds me how within days of moving to Cape Town in 1987, I met my husband who took it upon himself to show me the sights. He knew them very well, but they came alive for him all over again as he saw them through my eyes. Every new batch of learners should do that for us, should reawaken the delight that made us decide to become learning providers of whatever description.

Saturday, October 06, 2007

Managing expectations

The recent catalogue of mismanaged expectations around my husband's eye surgery have reminded me how important it is that people know what they're in for before they embark on something.

Even when a learning event is mandatory and people don't have the option to back out, we can't be cavalier with their time. They need to know how much time they're going to have to invest and what the impact is going to be on their lives.

We knew that this op was necessary. We also knew that it was delicate. What we didn't know was the level of post-operative care that was necessary.

We didn't know that knew he wouldn't be to go to work for two weeks.

We didn't know that he would be expected to hold certain positions for days on end (called posturing), or that there are aids that can be hired to assist with this.

We didn't know that I would have to be on hand four times a day for two weeks, to apply ointment and drops. (Even under normal circumstances, like many people, he is unable to keep his eye open to apply drops. These circumstances are not normal. For a start, the eye is swollen shut.) The fact that I have a full time job seems not to have been factored into the equation.

Of course I don't resent having to take care of him, I don't even resent having to do stuff that makes me feel really queasy. What I resent is that no-one saw fit to LET ME KNOW!

I feel unprepared and... I guess... used, taken for granted.

Learning isn't surgery. I know that. But people's time matters to them just the same. They have commitments, they have lives, they have families. They need to know exactly what is expected of them so that that they can plan and make informed decisions. It is not up to us as the providers of the learning to make assumptions on their behalf.

When I started my MA programme a year ago, our course leader asked a guy at the other end of the programme - just about to submit his dissertation - to come in and talk to us. To tell us what he wished he had known when he embarked on the course, and to share his experience and hard earned wisdom. This was the single most useful session of the first semester and it had the effect of making me feel respected and valued.

Thursday, October 04, 2007

Concentration is a timid creature

Today is a normal working day for me... supposedly.

However, my husband is in hospital, having had surgery on his eye yesterday. After the coffee klatsch in the morning, I went to the office and was so useless to man or beast that my colleagues ordered me home.

This morning, I was due to fetch my husband from the hospital at 11am, but they had advised me to phone ahead at 10am to check. This I did, only to be told that the doctor wanted to re-evaluate him at noon. Of course, no-one saw fit to tell me why. They might have told my husband, but he is very squeamish, and is likely to have stuck his fingers in his ears and "lala-ed" loudly, so I'm none the wiser.

How much work do you think I'm doing as I wait for noon to roll around? You guessed it! Not a stitch. My attention is elsewhere, and I can't muster together enough brain cells to focus on anything much.

Having grown up in Africa, I'm familiar with the rules when gamespotting: if you go out there making a racket, you'll see nothing. Some of the bolder creatures might be spotted if the circumstances are less than ideal, but if you want to see the timid ones, you have to have the right set of circumstances. Preferably in the dry season, at sunrise or sunset, if you take your place in a hide at a water hole and keep dead quiet, you will see the timid creatures of the wild come down to drink.

Right now, inside my head, it's the wet season and there's a heck of a racket going on. The timid creatures of my mind are nowhere to be seen. The waterhole is deserted!

There are those who would call me lacking in self discipline. They might be right. But my husband is more important to me than my job, and so the motivation isn't there to override my jumbled emotions. I am very much a heart-led person.

How about your learners? How many of them are heart-led? How many of them are struggling to marshall their thoughts in the face of something that matters much more to them right now than the stuff they're supposed to be learning?

Picture: JW Blonk

Wednesday, October 03, 2007

School of everything

I went to a coffee klatsch this morning with the Creative Coffee Club where I met Andy Roberts in the flesh for the first time after being connected through facebook, twitter, blogs and Ning (at least, I think we're connected via Ning, too - it's kind of hard to keep track).

Anyhoo, among all the other interesting people I met - people whose names I have encountered before online - was Mary Harrington (what - no blog, Mary?) of the recently launched School of Everything. The name pretty much explains it, but head on over and have a look for yourself. You are encouraged to make use of the little link in the top right hand corner of their home page to make your views known.

I can think of several people I know from this space who ought to be adding themselves to the "teaching staff", but I shall forebear from naming names ;-)

Tuesday, October 02, 2007

Getting the front end right

Confession time: I started my career on the stage. To my cost, I discovered that being a talented performer and actually being tough enough to make a go of life as a professional performer were two very different things! I kind of drifted into training, which later transmogrified into learning... and I'm really glad I did, because here I am 20 years later in exactly the right field for me.

Anyhoo, the drama training influenced my career in so many ways. Quite apart from the ability to speak clearly and audibly, to connect with the "audience", and to get comedic timing right when using humour, there was the little matter of presentation:

Anybody arriving at one of my f2f end-user training sessions would find the venue spotless. Every monitor clean, high quality learning materials neatly lined up in exactly the same relative position at every workstation, together with pen, notepaper and a (blank) desk nameplate. Coffee and tea at the back of the room, with the cups (all the same size, and in the organisation's brand colours) neatly arranged. When the session started, all the machines were loaded with the files needed for the practical exercises. In the early days, a flip chart displayed my name and the course name - in my very best approximation of calligraphy. Later, this was replaced by a plasma screen which looped a presentation about these and other logistical details.

Before the delegates arrived, I ran around like a headless chicken, getting everything set up just so, testing the machines, loading the files, filling the urn, straightening everything up. It was like the preshow prep.

One thing that was hammered into us at drama school was that the audience never got to see into the wings - it broke the illusion to catch glimpses of the real world. The example was used of a swan: so beautiful and elegant, gliding along the surface of the lake... not so beautiful or elegant if you got to see the swan from underneath, where the legs were frantically churning. The audience should only ever see the swan from above, dahlings!

Don't get me wrong - I'm well aware that there are higher priorities (and I wasn't trying to con my learners) but it seemed like such a small thing to do to to create a positive and welcoming environment. I have tried to carry that over into the solutions I design - adding those little thoughtful touches that make a user feel welcome and inspire confidence in the resource.

I see it as a form of good customer service.

Of course, once you've done all that, you've then got to live up to the tacit promise you've made....

Vicki Davis: Burmese hunting down bloggers

Some years ago, I was trying to persuade a friend of mine to recycle, rather than just chucking everything (including glass bottles) into the bin. She was quite off-hand and asked, "What difference does it make? I'm only one person." My response was, "Name someone who isn't!"

When I read Vicki's heartfelt rallying cry on behalf of the persecuted bloggers of Burma - drawing attention to this post from Marshall Kirkpatrick - my first thought was "What difference can I make? I'm only one person." But then, so are you, and so is everyone else. I'm not sure if the addition of my voice will make any difference, but it is all I have.

Monday, October 01, 2007

Summative assessment - rugby style!

As those who follow me on Twitter will be painfully aware, our house is full of rugby at the moment, due to the fact that world cup is currently taking place in France. The quarter final round is about to begin and South Africa looks set (on paper, at least) to go all the way to the finals. Now before you North American types assume that this competition doesn't involve you, I would like to point out that both the USA and Canada have teams in the competition. Unfortunately both have been knocked out at the group stage, but still...

I have been a rugby fan for as long as I can remember. My father and grandfather both played the game well, and my maiden name was at one stage synonymous with the sport, since an assortment of second cousins x times removed featured prominently in the national team.

So where am I going with this?

During this competition, I have been struck again by the role of the referee in a rugby match. In no other sport that I can think of, does the ref behave in quite the same way. You see, rugby refs (in national and international matches) are miked up so that the television audience can hear what they're saying... and they say an awful lot.

Quite apart from explaining infractions when they have blown their whistle, they also call out things like "Hands off, blue!" "Watch your distance, green!" Constantly making input into the way the game is being played and ensuring that the teams observe the rules and the flow of the game is interrupted as little as possible. To be honest, it is almost as if he's coaching them... but this is a world cup match! And instead of just penalising the infractions, the ref is involved in minimising stoppages. Another way he does this is to "play advantage" - this means, if an infraction is made against a team, but that team maintains possession of the ball, the ref will let the game go on. If possession is quickly turned back over to the offending side, he will then impose the penalty for that infraction. He always indicates when he is playing advantage so both sides know the deal.

It got me to thinking about the extent to which we could apply this approach to situations in which we normally apply summative assessments in learning. An assessment that followed this approach is far more likely to be seen as formative, and yet, here is the rugby world cup being awarded only once every 4 years on the basis of a series of "formative" assessments.

Hmm. I wonder...

Friday, September 28, 2007

Slowly cutting off the flow of knowledge

As regular readers of this blog will know, I work for a large corporate organisation in the UK. In the pursuit of excellence in my profession, I have made extensive use of social media and have learnt an enormous amount in the process.

A few days ago, I was trying to jog my memory on a specific point. I knew that the "blogfriends" feed on my Facebook page had displayed a link to a post that could help me. It was then that I discovered that Facebook had been blocked within the organisation.

Today, I'm looking for inspiration in dealing with a different challenge and somewhere at the back of my mind I recall that the topic was covered in one of the discussion boards on the Internet Time Ning community. Wouldn't you just know it? Ning is now blocked, too!

The frustration is enormous. I have all this information stored out there in my "outboard brain" and I can't get at it! I feel as if the lights are slowly going out all around me.

Anne McCaffrey wrote a book called "The Ship who Sang" (it's one of my favourite of her books, and it seems I am in good company - if Wikipedia is accurate, it's one of her own favourites, too). Anyone who has read it will remember the scene where Helva gets unplugged from her ship by fanatics who regard her as an aberration (apologies if you haven't read it). I'm started to gain additional insight into how she might have felt!

As it happens, today I came across this post from Luis Suarez. Sadly, it doesn't help for me to be reading it - I'm already convinced - and the people who make these decisions in the first place aren't likely to read it at all.

Aargh!

Thursday, September 27, 2007

Shut up and let me teach!

I have just been up to my sons' school, where I bumped into my elder son's science teacher and she stopped me for a chat. Her head of subject had recently told me that she had complained that my son was constantly "winding her up" during lessons, so I asked about this. I have a particular concern in this area, since this woman has taught both my boys before and they have both hated the experience. In the light of the fact that my older son wants to study physics at university in due course, it is important not to have the subject "killed" for him through problems with the teacher.

It seems that he constantly bombards her with questions - that he wants to know this, that and the other thing. She cheerfully told me that during today's lesson, she had finally lost it and yelled at him, "Will you shut up and let me bloody teach?!"

With my younger son present, I didn't rise to the bait, but I am still reeling.

How can it be a bad thing to have a student who is brimming with enthusiasm and curiosity? How is it not teaching to answer the questions that child asks?

Believe me, I do appreciate that there are restrictions on a classroom teacher within a curricular driven system. Nevertheless, I wonder how anyone can still have so closed an approach in this day and age.

Sigh.

Tuesday, September 25, 2007

What do you know about Spock?

I got an email at to private address today from Spock, saying that people had been searching for me, as well as for my husband and one of my sons, both of whom it mentioned by name. My email account service had flagged the message as spam, but I felt I wanted to find out what I was dealing with.

I clicked the link, and was taken to an account page, where I was advised that I was already logged in - although I have no recollection of setting up an account for myself and would certainly not be able to say what my password is!

There was a list of tags associated with my name, most of which were accurate - including (bizarrely) the fact that I have a dimple! Apparently, you have the option to click on the dropdown arrow next to the tag to vote on its relevance. It doesn't work in Firefox. It does in IE (but in IE my login details weren't uploaded automatically, and I don't know what they are...)

I remember an application in Facebook, where you could create a cartoon of someone. It didn't generate very interesting cartoons, so I deleted it, but the sort of questions it asked in the process would have resulted in exactly this list of tags.

So who/what is Spock, why are they aggregating this information and should I be worried/taking some action? I don't usually go in for conspiracy theories, but something about this isn't sitting quite right with me. Possibly the fact that, in order to explore further, I had to confirm information about myself that appears to have been gleaned from a third party source.

Have you ever answered your home phone, to be greeted by a stranger's voice wanting to know "What place is that, please?" or "Who is speaking, please?" My response is always a bit: who wants to know?

So now I'm asking: who wants to know? Can anyone enlighten me?

Monday, September 24, 2007

Mark Berthelemy: learning organisations today

Mark has created a graphic representation of his take on how a learning organisation should look, drawing on the thoughts and theories of Etienne Wenger and George Siemens. He's asking for reactions...

Cyberbullying guidance

The UK govt has released guidance materials on the subject of cyberbullying. Having involved people like Josie Fraser on the project, they have obviously decided to do this thing properly. Having recently been on the receiving end of some mild cyberbullying myself, I can only imagine how it makes less confident, more vulnerable people feel when the campaign is more sustained and severe. I just hope that there has been a high profile publicity campaign to back it up, so that the resource doesn't disappear into obscurity!

Web 2.0 workshop

Vicki Davis is the sort of person I would love to have teaching my children. Her attitude towards her vocation (no other word will do) is delightfully refreshing. For Vicki, teaching is not a process of working through a state set curriculum using tried and tested methods. Rather, it is the means by which to prepare her charges for the future. She has more energy and drive than a dynamo and has extended her classroom well beyond the campus.

On behalf of Atomic Learning, she has recorded an online workshop on Web 2.0 aimed specifically at teachers. While it is evident listening to the workshop that Vicki is not a professional voice over artist, she presents an easily digestible workshop in a series of bite-sized chunks. I would like to see something like this being made mandatory viewing for practising teachers. It should certainly form an integral part of ITT programmes.

Friday, September 21, 2007

The twitterverse posse

The twitterverse is, well, atwitter. One of Chris Lehmann's students went AWOL. He mentioned it on Twitter and suddenly everyone was in on the act. I don't follow Chris, but I could see what was going on through the comments of the people I do follow. Using the link in their messages, I could access an aggregation of Chris's outgoing tweets and follow the progress of the prodigal.

I've seen all sorts of uses for Twitter - some trivial, some more significant - but last night I saw the twitter community behave like a village. Just as in The Truman Show, when everyone was out hunting for the missing Truman, communicating via their in-ear devices, co-ordinated from the control centre hidden in the fake moon. It was quite endearing, and an indication of the personalisation of our online connections.

Yes, yes. I've read the stuff about how online relationships aren't really friendships. I've even contributed to the discussion. I'm not naieve enough to think that all these people are lifelong friends. But they do care. And in an impersonal world, where many don't even know their next door neighbours, it counts for a lot!

Still loving Animoto

Yeah, I know I've had my little say about how wonderful Animoto is, and I know I've bored you before with a collage of my sons, but this time, there's a learning link.

My elder son missed a cookery prac in food tech last week and agreed with his teacher that he would complete it independently at home. His review has to include a photo. So I took a few as he worked for him to choose from, and tonight I had a brainwave... check it out!



I'm going to show it to him tomorrow and hope it will inspire him to do more than just submit what will tick the boxes.

Thursday, September 20, 2007

The personal learning journey

Today I received one of my assignments back from university. The module is called Reflective Professional Development and one part of the assignment involved a journal of our experience of the first year of the programme. At the start of the year, we wrote a 1000 word opening summary. This was supplemented by two 200 word reviews and topped off by a further 200 word closing summary.

It has been interesting to read the material through again and track my thoughts as the year has progressed. It has been particularly interesting to read my lecturer's comments, which included the following observations:

"Although sometimes frustrating, the world of the classroom is fascinating and needs the 'outside' view of someone like yourself"
I am the only person in the group not employed in the formal education sector, and I had expressed my frustration at one point at what seemed to me to be the very narrow world view of my classmates - in particular, a teacher of business studies who had never worked in the business world and certainly had no insight into the realities of the corporate environment. Most of the time I felt that the rest of the group looked on me as an inconvenience - someone who seemed to delight in rocking their wonderfully stable boats. Certainly, my tendency to grab hold of the reins of my own learning, rather than following the recommended materials seemed to be considered slightly subversive. I can only hope that, if nothing else, I planted a few seeds of informal, learner-driven learning that might bear fruit in the future.
"Your MA seems such a personal rather than professional journey... because the course has limited use to your work"
I found this an interesting observation. As I have mentioned more than once, I have abandoned all pretence of boundaries between my professional and personal life - to me it's all just one thing: my life. And at the end of the day (as someone I feel I should credit, but can't identify, once said) everything is personal if you're a person.

Which brings me to my closing thought. It's a theme I've flogged to death in pretty good company often before:

My personal learning environment? I'm living it! It's called life.

Yeah I'm a geek. So sue me ;-)

Monday, September 17, 2007

Dependency on technology

Have you ever noticed how, when an organisation's network goes down, people say things to one another like, "Isn't it tragic how dependent we are on computers these days? When the system goes down, everything grinds to a halt." They say this with a sad shake of the head, as if we should have seen this coming and done something to prevent it. Perhaps this is just an indication that the technology has not yet become invisible.

Last night, we had several power cuts in our area. The first started at around 10:30pm and lasted for about an hour, I don't know the exact times or durations of the others, but, judging by the display flashing helpfully on my clock when I woke, I would say that the last one ended at around 2am. Of course all the appliances were disabled, including things like the fridge, the freezer, the kettle, the TV and the power shower. My shower last night was taken under the most unsatisfactory trickle of water. Every alarm clock in the house started flashing 00:00 and failed to go off this morning, resulting in pandemonium when we all woke up late. Our lives were totally disrupted.

If we were to have a power cut at work, we would have to go home - there is no way we could continue our jobs without electricity. How many places of work have a store of candles and torches so that people can continue work in the event of a power cut? I acknowledge that places like hospitals and large food suppliers have back-up generators to keep vital equipment running, but anything beyond that would grind to a halt. Yet we don't hear people tutting over our dependence on it.

I wonder if they did, 100 years ago.

I wonder if there was a time when people said, isn't it tragic how dependent we've become on books, running water, flush toilets, coal, iron, bronze, fire...?

Once a technology becomes so integral to society that it is rendered invisible, it seems to me we stop whingeing about our dependence upon it. Perhaps the day will come when stop seeing our dependence on computer technology as being a sad reflection on the state of society.

Wednesday, September 12, 2007

Ethnicity, Race, Politics, Nationalism - are they inextricably intertwined?

Mark Oehlert's recent post about ethnography started a ball bouncing in my head. It must have been a rugby ball, though, because it bounced in unpredictable directions! It kept bumping up against experiences and observations past and present and was threatening to shake a few things loose. Then I found myself on the receiving end of a torrent of vitriole on a facebook discussion board and the bouncing got out of control. The time has come for me to set down my thoughts before the ball gives me an aneurism!

During my childhood, in the apartheid years in South Africa, there were signs everywhere that said "Europeans only". Ludicrously - although I had never been to Europe at that stage, and was the product of several generations of people born in South Africa - this meant me. The Afrikaans version of the sign more accurately declared "Blankes alleenlik" (whites only). It has to be said that, later, the English signs were changed so that they, too, said "Whites only". Later still, they were removed altogether, but that's not where I'm going with this. This distinction was based on the colour of my skin.

When I fly back from a holiday to the UK, where I now live, I have to enter the airport through a gate set aside for non-Europeans, while my husband and sons enter with other Europeans. This distinction is based on my passport, which is assumed to indicate my nationality.

According to the haters I've met on Facebook, you have to be black to be African. Once again, a skin colour distinction. Not only that, but it seems a black woman from Omaha is African, while a white woman from Cape Town is not.

If you use the term "African", most people assume you are talking about a black person. South Africans are no different. Most white South Africans don't class themselves as African. So here we seem to encounter a racial connotation for the word. But surely Africa is a continent, not a race? How can you be South African without being African? Are Canadians not also North Americans?

In the UK, if you say "Indian", you are referring to a person from India. A British person descended from Indians is "Asian". Russians, Chinese and Japanese people are not "Asian", it seems. In South Africa, "Indian" is a racial classification and refers to people descended from Indian nationals brought to South Africa to work on the cane farms, while in the USA, "Indians" are more likely to be native to America than India. Go figure.

Filling in forms where you have to declare your ethnicity is another interesting situation. There is no parity in the descriptors. Some of them refer to countries, some of them to skin colour, some to continents. Some are combinations (such as Black African or White European).

As I was taking a walk a little while ago, I had a one-person brainstorm of the kaleidoscope of terms one encounters in this hornets' nest. I tried at first to group them in terms of whether they were anthropological, ethnographic, racial or national in nature, but completely bogged down. Have a look at the following random list and see for yourself (apologies if you find any of the terms pejorative, or if I have misused capitalisation):

Chinese, Asian, mongoloid, slavic, negroid, black, caucasian, white, African, Malawian, arabic, American, Native-American, aboriginal, coloured, oriental, occidental, Scandinavian, European, American, North American, Canadian, indigenous... the list goes on.

A riposte from the woman in Omaha I referred to earlier advised me to accept that I was a "European African". So should white Canadians call themselves European Americans, then? Should only First Nations/Native Americans have the right to call themselves American? While the term African American is commonly used, I have never heard any black people in Europe refer to themselves as African European.

Where does race end and ethnicity begin? What is the role of nationalism is determining labels? Which set of descriptors is appropriate to teach children, and which are simply tools for racism?

When our children were little, my husband and I determined (somewhat idealistically) that we wanted them to be race-blind. So we simply omitted references to race from our conversation. When our older son referred to a "black man" at the age of 2, there was no point in looking around for someone with a dark skin, because he would have been referring to the colour of the man's clothing. He came home from nursery school with a puzzled frown one day because someone had referred to one of the staff as "black" when he could see perfectly well that "her fingers are brown, Mom, I looked!" For a boy who had just mastered his colours, it was confusing.

But worse was to come when our younger son was spitefully informed by a classmate at the age of 4 that he would not be allowed to marry the love of his life, the beautiful Emily. Since he and Emily had made the decision to get married some two years previously, this news was rather unwelcome, as you can imagine. The bearer of these ill-tidings told him that the reason for this was that "Emily is brown and you are white". My son was well acquainted with his colours by then and could not deny that Emily was indeed brown - this was integral to her beauty - and he was indeed white. He was devastated that I had not told him of the moritorium that existed against their ultimate union. Since this was post-apartheid South Africa, I was able to reassure him on that score, but this still left me with a dilemma: while Emily had a very dark olive skin, she was in fact a white child. I made the mistake of mentioning this entirely irrelevant fact to my son and the worms escaped the can. Having never before raised the issue of race, it was very difficult to try to distinguish between race and skin colour, especially when they overlapped in this particularly instance. All he knew was that everyone had a unique colour that fell somwhere within the beige/brown spectrum and it had never before occurred to him to attach any significance to it. In the ensuing few weeks, he kept demanding to know the race of people who weren't immediately identifiable as being at one or other end of the spectrum. No matter how often we told him we weren't sure and/or it didn't matter, he needed to get it straight in his mind. And of course it refused to come straight!

To this day, I'm not sure what we should teach our children. Scientifically, there are differences between people groups, which would be ludicrous to omit or ignore when identifying remains or seeking a suspect in a criminal invesigation. Our different heritages contribute to the tapestry of life - my children have been raised in a mixed-cultural household all their lives and know no different. But heritage and ethnicity are two completely different things... aren't they?

Culture. Heritage. Ethnicity. Race. Nationality. How do we teach our children to acknowledge and value these things without using them as a tool to pigeonhole people or, worse, grounds for prejudice?