Thursday, May 20, 2010

Wake up and smell the coffee!

Organisations who choose to steer clear of social media spaces place themselves at risk of having their brand damaged by cybersquatters. Witness the example of Costa Coffee as featured in BusinessZone yesterday.

The Internet is not a 'policed' space... other than by us. You. Me. So people are pretty much free to do whatever they like. As these cybersquatters have amply demonstrated.

Time was once when a business could get by without a web presence. Then it became essential to have a website. We've moved on from that. Web presence needs to spread into the spaces inhabited by the 2.0 and 3.0 web users, otherwise someone might just do that for you!

Armed with rudimentary skills and sufficient malice, a cybersquatter could utterly ruin a business that chooses to remain periscope down in respect of social media. And the tragedy is, as they go into administration, they may still be utterly bemused as to how their once-thriving business hit the skids.

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