Corporate Learning at eLearning Africa

Edit note: Please note that I have just discovered that my carefully recorded voiceovers in the PowerPoint presentation below don't work in SlideShare. If anyone has a suggestion as to how to fix this (since my slides are meaningless without audio), please let me know!

By contrast with ICWE's annual Online Educa in Berlin, eLearning Africa focused predominantly on formal, institutional learning. Corporate learning didn't occupy a lot of space either on the programme or within the venue. Our session was scheduled for what f2f trainers call the graveyard shift (straight after lunch) on the first day, and we did have a few dozers, it has to be said.

The first speaker was Mads Bo-Kristensen from Videnscenter for Integration in Denmark. He spoke about tools in use in Denmark to assist immigrants in gaining proficiency in 'business Danish' to enable them to communicate within the workplace. I can see enormous potential for a tool like this within Africa. It is a hugely multilingual continent. Every country boasts innumerable 'local languages' and speakers of all these languages must work together within large organisations. Quite apart from this, aid workers coming to the continent could fare much better with skills in these local languages.

Next up was Mehdi Tounsi from Gatlin International in France. Mehdi is Algerian and we found immediate synergy in the fact that we hail from African countries that often do not refer to themselves as such... and in the fact that we both consider ourselves African in spite of this. Mehdi spoke about a sustainable and affordable business model for e-enabled learning in Africa.

To my surprise, the challenge to both their presentations came from the young, outspoken delegates who have been educated abroad. One of these told us that Africa is not ready for elearning because the generation currently holding teaching posts had not learned to use computers at school. Another told us that Africa was not culturally suited to elearning. I promised to address both these points in my own presentation. I have recorded more or less the same words over the slides (I didn't really use notes... as usual), so here it is:

Putting the learner in the driver's seat

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During the question and answer session that followed, one of the young bucks was arguing a point about learning, when I realised that he was referring to an academic situation. I tried to explain that I was talking about workplace learning. Learning on the job. The young man knitted his brows and looked at me blankly. And he was not the only one. If it isn't an academic course of study with an accreditation at the end of it, it fell outside of the frame of reference for many of the people present, even though I had so carefully crafted my story about Abi and his workplace learning needs.

The other started up again about his contention that older people in Africa had not encountered computers in school, so I pointed out that I was an older person, educated in Africa without computers... and yet I did this stuff for a living. I was a bit irked that he was prepared to write off his entire continent as beyond e-redemption based on this flimsy fact and it must have showed, because the chairman had to pull me up.

I maintain that social learning absolutely fits with African culture, but like the rest of the world, Africa has to break faith with the idea of the instructor/teacher/whatever as sage on the stage. One teacher in a pre-conference workshop emphasised the social structure of the classroom dynamic and spoke of the need to retain it. This is not unfamiliar territory to those of us who have been championing the social learning cause for a while, but these traditions run perhaps a little deeper in Africa than elsewhere.

One young man informed us in our corporate learning session that we must walk before we can run. I was disappointed. I had hoped that my anecdotes of TV and passenger flights had demonstrated that this was not a requirement.

Who knows? Next year perhaps the ethos will be subtly different.

It is worth noting that there were several delegates on Twitter and Facebook throughout the conference, using these tools with the easy confidence of seasoned social media pundits.

Jumbled early reflections of eLearning Africa

I am shattered at this point, and unlikely to be coherent in my writing or organised in my thinking, but here are my early impressions of my first eLearning Africa conference. I will unpack some aspects in greater depth in due course.

Of course, everything runs on 'African time'. The shuttles are late, the dignitaries are late, the food is late. The queues are long and the sun is hot, oh, and impala stroll around the grounds of the conference centre. This is very definitely Africa.

There is a craft market on the grounds as well, but my only visit to it resulted in my being mobbed on all sides by insistent, wheedling vendors, each with a sob story about transport money or sick mothers/children. I struggle to cope with that kind of thing, so I fled empty-handed, to my deep disappointment.

Also, there have been displays of drumming and dancing every day. The costumes are charming and the skills demonstrated are impressive. The Europeans in attendance were entranced. But one bishop standing behind me in today's lunch queue labelled it an embarrassment. He considered it irrelevant both to elearning and progress in general. I guess he saw it as a perpetuation of the stereotype from which Africa is trying to escape. He was adamant that this tradition was unhelpful to the nation. I guess I can see his point.

The shuttles have been utterly haphazard. Each one is manned by a driver and a... well, I don't know what the other guy is, to be honest. I do know that the 'other guy' on our shuttle is about the most efficient man in Lusaka and his frustration is running high at the ineptitude. We often arrive at one hotel (having been sent there by the handlers back at whatever co-ordination centre exists) only to find another bus (or two) at the same place, while frantic phone calls from other delegates indicate that their hotels have not been visited by any buses at all.

The lunches have also proved tricky, due to the fact that hundreds and hundreds of people arrived unexpectedly to enrol for the conference, causing a major headache for the organisers.

This has proved by far the biggest eLearning Africa conference to date. The Zambian government is enormously proud of this fact, but I'm not sure that it is an unequivocally positive fact. African culture is one of natural deference to elders in society. As a consequence, many of the attendees are, well, venerable is the most polite term I can think of. It is evident that they have little or no connection with the subject matter under discussion and several of them seem to doze their way through the sessions.

At the other end of the spectrum, for some reason, the minister of education has seen fit to have hordes of children in attendance. For almost all these children, English is their second language and both the content and the language used in the presentations are highly unlikely to be engaging for them.

My biggest surprise has been the source of the most active and outspoken resistance to the concept of using elearning in education. It has been the intelligent, articulate, savvy early-20s crowd who have stood up and declared that Africa is not ready for elearning, or that the culture of elearning is not a good fit. I will unpack this in greater detail in a review of my own session at a later date.

I have also been surprised at the complete lack of understanding of the concept of 'workplace learning' or 'corporate learning' (pick your simile). Not just the term, but the 'thing' itself... even when you call it staff training. If it isn't formal education conducted by an accrediting institution, it isn't learning. More of that anon, too.

But everyone is incredibly friendly. Total strangers chat like old friends. The Zambians are astonishingly gracious and willing, but they are hamstrung by the fact that an awful lot of stuff just doesn't work... or doesn't work properly, from the Internet connection to the power supply to the roads (oh, and don't bother trying to cross the road at a pedestrian crossing, those white stripes appear to be no more than just a fashion choice!).

I have readily been accepted as an African, which took me by surprise. I call myself an African woman, which is unusual for a white South African (it also very unusual for people from the extreme north of Africa (Saharan and supra-Saharan Africa). For many, even in Africa, African = black, but when I introduce myself as and African girl living in England, this has been accepted without question and with a great deal of approval in some cases. Just today at lunch, I was chatting with two Zimbabwean women who were seated beside me, when a Kenyan man called out from the other side of the table, "You know, you are a very African woman!" He explained how, watching my body language and listening to my intonation, he was suddenly able to see beyond my fair skin. I assured him that I saw myself in the same light and that I took this as a huge compliment. The conversation at my table flowed fast, and in numerous directions simultaneously.

The food has been very much local fare, and no explanation is forthcoming as the ingredients of any of the dishes. I asked what was in a dish called chiwawa and was told, "Chiwawa". I was at a loss to explain that I already had this much information, and needed more (I have since learned that it is made of pumpkin leaves with onion and tomato).

I have made many new contacts, but I am doubtful as to whether it will lead to business opportunities.

C'est la vie.

It's been fun.