BBC 4: The Joy of Stats

The BBC occasionally turns out some cracking documentaries. This one is no exception. Hans Rosling is an animated and passionate presenter who loves numbers. The clever use of animation is hugely informative. Although the comments on the BBC's site make it clear not everyone agrees with me.

One of the visualisations used in tonight's episode was David McCandless's billion dollar-ogram, a diagram designed to help people get their heads around the huge numbers that get bandied about in respect of the cost of this war or that oil spill. The result is very interesting!

If you are able to access BBC programmes via a feature such as iPlayer, I strongly recommend this - particularly if you're keen on facts and figures.

A stumbling block to collaborative learning (and working)

A recent post from Doug Belshaw, in which he quotes extensively from Steve Shapiro got me thinking about a conversation my husband and I often have, out of sheer frustration.

One of the things South Africans in the UK are often accused of is being gung ho. This is because of a different formative workplace experience. I don't know what it's like now, but during the years that we lived and worked there, actions would be allocated during meetings, and the owners of those actions would be expected to go away, do the job and come back with the completed chart, project, design, whatever. If you needed help doing X-thing, you spoke to the person with the skills or the access or the authority and you got it done. If you had a meeting with your line manager or your team before the task was complete, you would report on your progress and then get back to it afterwards. If you needed to escalate the matter to your line manager because you weren't getting the results you wanted, you did. But you owned the task.

So when we moved to the UK, we adopted the same approach... and it didn't go down at all well!

As an example:

I once worked at a company as the in-house IT trainer. I should point out at this stage that it was explicitly stated that they wanted me to be able to hit the ground running, because my line manager (the IT director) had a big project looming, and wouldn't be able to allocate much time to training. At a meeting with the stakeholders, it was decided that everyone in the company needed to have (among other things) certain Excel skills. Now of course, the skills that were needed day to day by the people in that company weren't the same as the skills needed by people in another company. So we identified the core actions that were likely to form part of pretty much everyone's day job within the organisation. We also identified a set of additional Excel skills that a subset of employees would need. These we would address separately. It was decided that everyone should be invited to attend a core skills workshop, but that, initially, at any rate, only those who used the additional skills would be asked to attend that workshop.

It seemed pretty clearcut to me, so I did what I thought I had been asked to do. I hit the ground running. I designed a core skills workshop. I set up exercises using familiar spreadsheets that users were likely to encounter on a day to day basis, in order to provide context for the features being covered. I created a manual, using screen grabs as signposts. I created an index, so that attendees could refer back to the manual after the workshop. I spoke to the in-house print team, and got them to do a nice layout for me.

We had already drawn up a very nice questionnaire which served as a base level TNA, and we had a clear idea where the greatest need was.

We had also kitted out the training room with the equipment needed.

So, we were all systems go. I invited my first batch for the pilot session of the workshop... and all hell broke loose.

Apparently, I was supposed to check back with my line manager at every step of the way. Each step needed to be approved before I could move on to the next step. Since no-one above me on the food chain had the remotest idea about learning or training... and were singularly lacking in people skills, I was completely non-plussed. We had already decided everything that needed to be decided, surely? I had been given my actions, and I was, well, actioning them.

My husband's experience is similar. He will be asked to write a report on X thing, but the report is sent back umpteen times, with minor changes and edits, sometimes to changes and edits made earlier.

And it is this ethos that I think stands in the way of the successful implementation of social business, collaborative working and collaborative learning. I have been in situations where it has fallen to me to create a shared space for a certain project (for example, a wiki). Immediately I have done so, the rest of the team has then deferred to me as the owner of such space. Instead of editing material entered, they would send me an email, identifying suggested changes. I have also worked with organisations that have introduced systems such as Sharepoint in order to encourage collaborative working, but then immediately locked down all the permissions and so on, so that only management approved materials can be published in shared space.

So, I would suggest that, if social business is to become de rigeur, then the offline attitudes and culture need to be addressed, too.

When you give someone a task to do, you need to trust them to do the task, and empower them to call on such resources within the business as are needed in order to do so. You need to trust them to manage their time, to assist others with other projects as and when it is appropriate. You need to allow them to have an exchange of emails without CC-ing you in all the time. You need to be available to them, if they need your help, but not hanging over their shoulders to make sure they do the job as you would do it (if you don't have anything else to do, maybe you should have done the task yourself, huh?). You need to let them make mistakes and ask them what they learned and what they would do differently... then let them try again. You need to let them take credit for what works and own up to what fails without feeling that they are failures.

In other words, you need to trust yourself, too. If you hired them, because you believed that they could do the job, then let them do the job and appreciate the time it frees up to let you do yours!

In most of the organisations I have worked with, the nature of online relationships replicates the organisational culture offline.

Until we start to give people a bit of room to breathe, I think we're not going to be able to properly harness the power of social business.

...or that's what I think, anyway.

Jane Hart's journey to social business

Jane Hart has shared her journey from elearning to social business in this blog post. Her journey has similarities to my own... and perhaps to yours.

Jane is probably one of the best known advocates of the use of social media for business performance. She and the other members of the Internet Time Alliance (Jay Cross, Clark Quinn, Harold Jarche and Charles Jennings) are running a workshop in London next week. If you're an L&D professional (other than a consultant to whom the invitation is not extended), you might want to find out if there are any spaces open.

This could change your professional practice.

Seriously.

Learning about guilt

Have you ever noticed how, whenever you're going through something, everyone always knows exactly what you should be doing and how you should be feeling?

New mothers with tiny infants are told exactly how they should be handling the business of being a Mom and how they should feel about all the things their new babies do. Newly bereaved people are told exactly how they should be responding and are given only X amount of time before the good graces of friends start to wear out because they really should be over it by now.

And my situation is, of course, no different. Everyone knows exactly how I should be feeling. And it seems the one thing I should not be feeling is guilt. "You've done nothing wrong!" they assure me. And they're right... in a way. But that changes nothing.

I guess I've known on some subconscious level that there are different kinds of guilt, but right now, I'm neck deep in it, and am intimately acquainted with it.

As a practising Christian, I subscribe to the notion of sin, repentance and redemption. I do. And when I sin, I experience guilt. So I seek forgiveness. And - I believe - I get it.

But that doesn't have bearing here. Because, of course, not all failings are sinful. And, if I were the only one to be impacted by the failure of my business, I could handle that.

But I'm not.

Yes, my business is a limited liability company, and so my personal assets are not forfeit to the collapse of the business. But, the collapse of the business has meant a loss of income. And my failure to find an alternative source of income does place our personal assets at risk.

And this is where the guilt comes in.

You see, my husband works extraordinarily hard. He always has. It's the nature of the man. He currently commutes two hours each way, every day. Scooter, train, tube, train, walk. He would prefer not to, and when he started at the company, the plan was to move his role to a town 20 minutes' drive from our home. But the recession put paid to that idea. So he continues to commute, two years later.

He hasn't failed at anything. He continues to work to the same standard. He continues to earn the same salary. But he still stands to lose his personal assets (including, under extreme circumstances, his home).

Now you can paint that any colour you want, but I did that, and I have to live with it. He is not angry with me. Good grief, what kind of man would he be if he did? He fully supports me in every way.

I have been harangued fore and aft for feeling guilty over this. I have been told I shouldn't because it doesn't make sense on a logical level. I have even been told that my guilt is unChristian and sinful, because it is tantamount to saying that I don't accept God's forgiveness. I simply cannot get people to understand that I don't believe I need to be forgiven.

I tried to explain it to one person like this:
You are told that you have to hold out two 5kg weights at arm's length and at shoulder height. The moment you let them drop, someone large and powerful is going to slap your husband (wife, son, daughter) humiliatingly in the face and kick him in the stomach. So you hold those weights. You hold them beyond endurance. But eventually, you simply cannot. You are not capable. You reach the end of your ability, and you are forced to let them drop. Your husband is duly slapped and kicked.

Now tell me you don't feel guilty.

You didn't sin. But you did fail. The task was beyond your capability, you were not able to perform it, and he paid the price.

Okay, it's a simplistic analogy, but please tell me you get my drift. Sometimes you fail without sinning/wrongdoing. But you still fail. And you still feel guilty when your failure hurts the ones you love.

Surely this is perfectly reasonable?

On a side note, permit me to brag. My husband had a long talk with our younger son (the older one is out of the country on a gap year) about the possible implications of our situation. He asked him what worried him most. Did my 17 year old talk about the loss of the nice big house? Did he express concern that his driving lessons could be forfeit? Did he worry about not being able to afford the lifestyle he currently enjoys? No. He said he was worried about the impact on my well-being. He was concerned that I would feel like a failure and that my confidence would take a knock.

In the midst of everything falling down around my ears, that strikes me as a success story, wouldn't you say? We must have done something right. I am so proud of his lack of selfishness that I could just burst.

On money-related irony

Just lately, I have been thinking about some of the ironies inherent in our financial systems.

When we lived in South Africa, bank charges were very high. You paid a cash-handling fee when you deposited large sums of cash. You paid an admin fee every time the bank processed a cheque of yours... or one from someone else that was made out to you. You paid for a new cheque book when the old one was empty. Basically, you paid for everything. Walk into the bank and breathe, and they charged you for the air. This is something that people in the UK simply can't relate to. Here, many bank transactions are still free. But we'll come to that in a minute. Back to South Africa for a moment (sorry, are you getting whiplash?).

If you agreed never to drop below a certain balance, your banking became free. And the balance was not just a few Rands, either. So, basically, if you were flush enough not to need every last cent you had, you could have all your bank services free of charge. If, however, you were balancing on a knife edge, and needed every cent you earned, you had to pay to access this money. And it's no small matter, either - total bank charges could be among your larger expenses.

It gets worse. Let me relate an anecdote that I witnessed on more than one occasion. Person X, let's call him Thando Sijawe, came into the bank to draw some money. He couldn't use the hole-in-the-wall, because, like many South Africans, he was illiterate. He explained to the cashier that he wanted R10, and she wrote out the withdrawal slip for him, which he then endorsed with his thumbprint. She gave him his R10 and he went on his way. What he didn't know was that the bank charged him R7 (I kid you not, that was the exact figure) for this service. If he had drawn out all his money at once, this might have been less significant but crime levels were (are?) high in South Africa, especially in the poorer areas where Thando lived, so the tendency was only ever to carry money enough for your immediate needs, taxis, buses and the day's food supplies. People like Thando had to deal in cash, because their illiteracy meant that they couldn't use the pay-by-card option.

So, not only did Thando get penalised for being poor, he suffered the double whammy of being further penalised for being uneducated, too.

But it's not just Thando. And it's not just in South Africa.

In the UK, much of our banking is free. The flip side is that it is also slower. Everything takes longer. And you can do so much less at the hole-in-the-wall. But you learn to live with that. However, if you're having a bad month and one of your standing orders bounces, there is a fee of £22 that is levied. So basically, they're fining you for being broke.

As I have already (very publicly) stated, my business is being declared bankrupt. This morning, I was advised that I need to pay £2500 for this process. It seems I am too broke to go bankrupt. Go figure.

I'm not sure what happens next. I am going to see an insolvency adviser to discuss my options.

I apologise if this transparency makes you feel uncomfortable. I just hope that it will prove helpful to others who may be having a tough time of things, right now.

I also think it's important to shine a spotlight on some of the things that strike me as being out of balance in society. After all, the fat cats of the banking industry are the ones taking home the huge bonuses.

Everyone knows my understanding of accounting is negligible, but I can't help feeling the wrong people are paying for those bonuses.

Hans Rosling: 200 years of health and wealth in 4 minutes

Professor Hans Rosling waxes enthusiastic as he shows an animation of world health and wealth over the past two hundred years. It's an excellent video and he ends it on a very positive note. Perhaps you have to be African, though, to grieve over the fact that the back end of the continuum is almost entirely blue.

Crossing the language divide using online tools

I'd like to tell you a true story about something that happened to me quite recently.

We keep getting mail for the previous owners of our house. We have lived in this house for more than two and a half years, so mostly, it's just junk mail. But there's one rather serious-looking envelope that keeps arriving from Paris. It's addressed in French and indicates it contains official documents which require a signature. I think it has something to do with tax, but I'm not quite sure what gave me that impression.

I have repeatedly done a return to sender, but the documents keeps returning, each time with a more urgent looking message on the envelope. Last time, I wrote on the envelope in large letters: Mr Bloggs has not lived at this address for well over two years, please update your records.

The documents came back last week.

I was tempted to open them to find some contact details, when I noticed what appeared to be a phone number on the front of the envelope. Nothing ventured...

I used Google translate to find out how to say, "Is there anyone there who can speak English, please?" and practised it a few times.

When the phone was answered, I stumbled through "Est-ce qu'il ya quelqu'un qui parle anglais, s'il vous plaît?"

The lady told me that there was not.

Hmm. How was I going to explain my situation to her? I know enough French to say "Je ne parle pas francais, mais une moment, s'il vous plait..."

I typed into the translate box, "You keep sending me letters for Mr Bloggs." followed by "But he hasn't lived in this house for more than two years." I then used the 'listen' button to play this to her through my phone.


She figured out (more or less) what I was doing and spoke very slowly back to me in a combination of French and English. Eventually, we managed to establish that I no longer wanted Mr Bloggs's tax demands (or whatever they were), that I didn't have a forwarding address for him, and that she should stop sending his mail here.

It was clunky, but you know what? It worked. Now where's my flipping babelfish?

If I were measured by the company I keep...

I am very blessed to include among my friends, some extraordinarily talented people. Two of them feature in this post.

The first is Jeremy (Jerm) Nell, a South African cartoonist of note. I have known him since he was just a boy, and have watched his talent blossom into something that has made people around the world sit up and take note.

Jeremy recently got married. And this is where the other half of today's equation comes in. Justin de Reuck is an exceptional photographer, and he did the photos for Jerm and Janel's wedding. Oh... and Jeremy would like to make it known that he was not crying in that photo of him first catching sight of his bride, 'kay? Yeah. Right.

Both of these men have the uncanny ability to see things in a way that others might miss, and then to draw that perspective to our attention. Jeremy casts a cynical eye over situations and lampoons them mercilessly in single frame political satire cartoons, then proves he has a whimsical side with his Biggish Five strip.

Justin sees potential in angles and lighting and goodness knows what all else and captures a fleeting moment. His photographs of his own family and friends are achingly beautiful, and his wedding photography is among the best I have ever seen.

Top ten tips, my eye!

Being in the job market has made me the target of many 'top ten tips' type articles and posts. Just do these five/seven/ten things, and you'll have a new job in no time. If you don't it must be because of something you're not doing.

As a few of us were saying on Twitter yesterday, this is more than just a little disingenuous. With unemployment figures soaring in many places, and some industries/sectors being harder hit than others, it only serves to make people feel even more like failures when they load their weapons with silver bullets... and still remain unemployed.

Signing up for automated searches on some of the larger sites automatically means that you receive their regular little homilies about what you need to do better. And, if you're serious about looking for work, you read them, and try to follow their advice, in the hopes that it will make a difference. But after you've tweaked your CV, and honed your cover-letter-writing skills, and tapped your network, and pro-actively approached the people you'd like to work for, etc. etc. What then?

If everybody follows the 5-steps to a standout CV, recruiters still wind up with a slew of CVs with none that stand out. Because, to quote Syndrome in the rather Rand-ian The Incredibles, "Everyone will be special, and then no one is."

The fact remains that there are many more job-seekers than jobs out there, and being over-qualified turns out to be just as much of a disadvantage as being under-qualified. And the job-seekers range from those looking for minimum wage, all the way up to those who have worked at C-level.

Let me share a personal perspective:

• My CV has been professionally reviewed
• I write (if I do say so myself) a pretty kick-ass covering letter
• I have more than 20 years of experience in my field
• I hold a Masters' degree
• I'm not exactly a global mover and shaker, in terms of innovation but many of the global movers and shakers know my name and are on hug-terms with me (so perhaps I could be called part of the second wave)
  

Doesn't that sound pretty darned employable to you?

And I haven't been over-selective. I have applied for some fairly humble posts, which have offered the opportunity to make a real difference to an organisation. After all, I don't need to be rich. I only need to be able to meet my commitments. But I do need to be fulfilled at work. I am not a person who is prepared to do something I hate day in and day out in service of Mammon. I don't measure success in Sterling.

So let's just take a look at one of the jobs I've applied for. It's fairly local, and they're looking for an 'innovative L&D manager'.

You will support the business to drive performance through the effective design or management of the design, of learning solutions globally. In order to build their internal capability you will need to deliver learning solutions to help support their strategy and ensure methods and content utilised within design reflect leading edge practices and deliver the learning outcomes specified in the design brief.

The role requires a high level of competence in learning design and evaluation methodologies and in training delivery skills.You'll also have the ability to manage multiple projects concurrently and deliver on time and to quality and to manage and influence multiple stakeholders.

Anyone who actually knows me, would think I was a shoo-in for the role. But within 90 minutes of my application, I received an email telling me that they had received an unprecedented number of applications for this post, and several of them more closely matched the skills and experience required by the advertiser. Since my covering letter had taken their description and identified how I had every point covered, I didn't see how this was possible... and I emailed them to ask for feedback on these grounds. I respectfully requested that they give me guidance as to how I might better demonstrate, next time around, that my skill set and experience did in fact map across to what was advertised.

No response. Not a squeak.

And to make matters worse, that job continues to be advertised, week in and week out.

I have been advised by people who claim to know about these things, that some (many? most?) of the jobs advertised on the really big recruitment sites are bogus, and that this appears to be one of them. What they would stand to gain from such a practice?

And how do they have the temerity, in the light of these bogus posts on offer, to keep publishing these silver bullets that tell us that the onus is on us to do better?

In which I become a disabler...

I have identified a situation in which I am anything but an enabler.

My younger son is learning to drive. He's doing very well, and his instructor speaks very highly of his progress. Whenever possible, I let him drive me around. On short jaunts to the shops and such, this is fine. It's the longer trips that are the problem.

The other night, I let him drive to rugby practice. It's a distance of some 8 miles or so, along a minor road. He has a tendency to drive rather close to the left side of the road (this is the UK, remember, where we drive on the left), and, when he changes gear, he tends to drift even further.

I'm sure his instructor deals with this kind of thing day in and day out, and is inured to it (judging from the utterly unscientific sample of my two sons, this seems to be a fairly common tendency). I, however, am less accustomed to it, and my rising stress levels were doing nothing for my son's confidence.

Eventually, he pulled into a side road and instructed me to drive the rest of the way. I was mortified.

It seems that when I fear for my personal safety, I am unable to be the unfailingly encouraging person I would like to be.

L plate image by canonsnapper

On why we should be generous

Those who still adhere to an older business model are puzzled by those of us who engage in the various social spaces with people who, in effect, are our competition. Happily, we advise each other on the best way to tackle this or that problem, and we take uncomplicated pleasure in the knowledge that we have helped one another.

Today, courtesy of a new Twitter follower, Indira Balki, I was reminded of this poem which reflects much of this attitude:

One Star Fell and Another by Conrad Aitken

One star fell and another as we walked.
Lifting his hand towards the west, he said–
–How prodigal that sky is of its stars!
They fall and fall, and still the sky is sky.
Two more have gone, but heaven is heaven still.

Then let us not be precious of our thought,
Nor of our words, nor hoard them up as though
We thought our minds a heaven which might change
And lose its virtue, when the word had fallen.
Let us be prodigal, as heaven is:
Lose what we lose, and give what we may give,–
Ourselves are still the same. Lost you a planet–?
Is Saturn gone? Then let him take his rings
Into the Limbo of forgotten things.

O little foplings of the pride of mind,
Who wrap the phrase in lavender, and keep it
In order to display it: and you, who save our loves
As if we had not worlds of love enough–!

Let us be reckless of our words and worlds,
And spend them freely as the tree his leaves;
And give them where the giving is most blest.
What should we save them for,–a night of frost? . . .
All lost for nothing, and ourselves a ghost.

I have nothing to add to that.

On Thanksgiving

I'm sure you already know that we don't have Thanksgiving in the UK. That would just be silly. But I have many American friends, readers, followers, etc. in the various spaces I occupy online, to whom this holiday is very important.

This post is for you. I would like to wish you a happy Thanksgiving, although I'm sure you have better things to do than read my blog today.

Americans tend to be much-maligned in the UK, but my own (entirely unscientific) observation is that the very people who thus malign them are often equally guilty of the characteristics they disdain so very vocally.

So may I say that I am thankful for you?

Thank you for your warmth, your acceptance, your support, your enthusiasm. I am glad you and I have crossed paths.

Assessment model blues

Last night was 'parents' evening' at my son's school. It isn't officially called parents' evening anymore, and hasn't been for some years, because the students themselves are a very important part of the three-way meeting. Nevertheless, the name has stuck on a colloquial level.

Our younger son is a grafter. Always has been. Every single one of his teachers spoke highly of his work ethic. This was no less true in the subjects where he is struggling. His classwork is always done, as is his homework. He contributes to class discussions, and raises excellent questions. He participates wholeheartedly in group work.

For the duration of his school days to date, every teacher (bar one) has found this child a joy to teach.

And it has been a joy to address his education as a parent.

This may have something to do with the fact that he has known since he was just three years old that he wants to be an explosives demolitionist. Of course, when he was three, he didn't know that it was called that. We didn't either. But as his commitment to this career path has remained strong for the past 14 years, we have learnt a lot about it along the way.

The problem for him at the moment lies with the assessment model. Particularly in respect of pure maths. In order to take Maths with Mechanics, which is essential for his future career, he has to take Pure Maths. And he isn't doing terribly well in the tests. In fact, it is fair to say that he is doing poorly.

Part of the problem is that he was placed in a rather low set for maths (over our objections, just by the way) and that set did not cover some sections of the syllabus. As a consequence, what constitutes revision for the rest of the class, is totally new work for those who were in that set.

But the teacher (Ms Verity who has previously made an appearance in this blog), has said she only wishes he could produce the same work in the test situation that he does for homework. His homework, apparently, is excellent.

The difference is that, when it comes to homework, he can open the text book (yes, they still use them) to the example page, and adapt the worked example to the problem(s) at hand. Or he can look it up online. If he struggles to make sense of the example, he can contact a friend via text message or instant messaging and they can work through it together. He has identified a study buddy, and he checks in with this kid, if he's unsure of his workings.

This sounds rather a lot like life, or like the reality of a working environment to me. Don't you agree?

In a test situation, you're deprived of those options. You can't research the solution and then apply it. You can't get a friend to check your work. You can't ask for support from someone with particular skill in this area.

But I think he is demonstrating a very mature, resourceful skill. A skill that will stand him in great stead for the rest of his life. A skill which far outweighs being able to manipulate surds... whatever the heck they are - I don't think they had been invented yet, when I was at school ;0).

Sadly, we haven't yet figured out how to assess that particular skill. We have only figured out how to subject kids to sensory deprivation and expect them to work purely from memory, and fail them on their inability to manipulate surds under these conditions.

You might think that I feel this way just because this is my son we're talking about, here. But I hope that my track record on the subject of assessment stands on its own merit.

In order to better equip my son to meet the current assessment criteria, we have decided to hire a private tutor (as an aside here, I should point out that the school has laid on extra lessons to help kids like ours catch up, but that these clash with rugby practice and we consider his sporting interests to be a valid component of a well-rounded school education).

Oddly enough, the tutor himself has made his own appearance on this blog before! Thanks to his background, we believe that this young man will be the right person to help our son make up the deficit. Of course, this is going to cost a fair amount of money, but our son has amply demonstrated over the years that he is more than prepared to put in the work from his side. Like I said: a grafter. And he needs this, if he is to get into the university he has identified, to get the qualification he has chosen in order one day to "blow stuff up and get paid for it". Because of that, we consider the money well spent.

But it doesn't mean that it sits easily with me. It is a little like training a performing monkey.

But I am satisfied that my son already demonstrates the sort of characteristics that an explosive demolitionist requires: he is sensible, responsible, hard-working, resourceful, determined... Put that on a report card!

Job hunting with social media

As you know, I have been job-hunting lately. And I've been thinking about the history of job-hunting... or at least my experience of it.

My first few jobs were part-time or holiday affairs while at school and drama school, and they were a case of word of mouth. I was advised by someone in the know that John Orr's was looking for holiday sales staff for the Christmas rush. I was advised that Communikon School of Performing Arts was looking for part-time drama teachers. I was advised that the provincial board needed adjudicators for drama eisteddfods. This was in the very late 70's and early 80's.

Once I graduated from drama school, and while I was waiting to be discovered by Hollywood (or at least the SABC), I found a couple of jobs in the small ads of the local newspaper. This was in the early 80's.

My first office job was found via newspaper ads, again. But this time, it was a feature ad. The same applied to my next office job.

In much the same way (feature ads in the newspaper), I found a job at a theatre agency in Cape Town, but I treat this one separately, because this job led to my getting a few photographic modelling assignments and a contract as a TV presenter (at which I sucked, royally).

During this phase, I met and married my husband. For a year after this, I tried and failed to find a steady, 'proper' job. Of course, my efforts were never enough to please the in laws, who felt that I was sponging off their son. This was in the late 80's, and my search consisted of cold-calling and responding to newspaper ads. It was soul-destroying. But I took every opportunity to upskill, and did run the occasional computer applications training course (as they were then known) during the dry spell. This was to prove the best move I'd ever made. After nearly a year, I finally landed a job working in a learning centre... and found my vocation. The company that had set up the learning centre was way ahead of its time for the market, and the initiative didn't take off. I found myself back on the job market within 16 months. But this time, I had built up something of a network and a reputation.

I went freelance. I tapped the network for opportunities, and they came. I worked as a freelance training consultant until we left South Africa, fitting my career around my children. During this time, I got to work with some of the big names of South African industry, as well as taking on ad hoc overflow work for specialist training organisations. I was offered a few chances to take full-time posts with some of my clients, but, with my husband's full support, I opted not to accept them. I will never regret having been able to be a hands-on Mom, even though it almost certainly impacted my career development.

When we arrived in the UK, in 1999, I took a year out to settle the family in to our new home. By the time I started job hunting again, it was via the local newspapers. I took a part time job at an FE college. We had pretty much decided that I would go back to work full time only once both our sons were in secondary school. However, I continued to scan the papers for opportunities. When a 'perfect fit' full time job came up earlier than expected, we decided to take the plunge. The office was 3 miles from home. I could make the trip in 7 minutes. Our kids were 11 and 9, and would be home alone for 1.5 hours each afternoon. We lived in a safe neighbourhood. This was 2002.

During this period, the Internet began to come into its own as a place to go job hunting. I found and applied for my next job via the world wide web. I felt so modern! This was 2005.

In 2008, the wheels fell off and I found myself at a crossroads. I decided to take the plunge and go back to being self-employed. But it had got a whole lot more complicated since my last shot at it. And I was under pressure to earn more, because our commitments had been based on what I had been earning while working for 'the man'. That was in 2008. I did look for alternatives, and didn't find a whole heck of a lot, so the Learning Anorak was launched.

Now that that venture is coming to an enforced close, I am job hunting again.... and it looks very different.

I have automated searches in place with several of the biggest recruitment agencies. Almost daily, there are jobs I can apply for. Sadly, as I have mentioned before, the first-line screeners are not the very clued up. They are utterly unable to identify that skills in X map across to requirements for Y. So I get turned down for a lot of jobs I could do blindfolded... sometimes within minutes of submitting my application.

I also check out the online vacancies pages of some of the organisations I am consciously targetting. This is a huge plus.

But I am also able to be far more pro-active than before. When I was job hunting way back in 1988/9, I was at a loss as to what else I could do. Other than cold-calling and responding to ads, what was there? Especially in a city in which I was unknown (ergo, no network). This time around, I have put feelers out across the network, which is global. I have made my position known on Facebook, LinkedIn and Twitter. I have written a blog post. And all of those have taken several hits.

The support from my beloved community, while thus far not yielding anything, has been enormously comforting. Harold Jarche even created a hashtag for me on Twitter (#YesYouShouldHireKaryn). Okay, so it didn't get a lot of take-up, but the fact is that he did it. It was a very kind gesture from someone who has become a real friend, even though we have never met face to face. This is the beauty of the network. And it didn't go unnoticed. Someone, a complete stranger to me tweeted something to the effect that he didn't know who this @karynromeis person was, but she must be worth hiring, based on the support she's getting from Twitter "big hitters".

I have had several job offers, actually, but all of them have been spam, bar one. The one genuine job offer I received was at a lower rate of pay than I was getting 5 years ago, and involved 3 hours of commuting time every day. It wasn't easy to pass up on the bird in hand, but I decided that I had to. The level of sacrifice by my whole family simply wouldn't be worth it. Fortunately, my incredible husband has been staunchly supportive. He simply will not have me sell myself short. He has always had more faith in me than I do in myself.

It remains to be seen if this method of job hunting yields something more quickly than previous methods have done.

Watch this space.

Amber Naslund on the ROI of social media

Here is a woman whose point of view very closely reflects my own. There are some things that simply cannot be quantified.

I can’t believe nor understand how many companies can’t also accept the fact that deeper and broader personal connections can net stronger business ties, too, whether or not you can capture the data proof points that bear that out. It’s been that way since the dawn of time.

Read the whole post here.

Putting myself out there

As you probably already know, I have been dealt a series of severe professional blows since July this year. The consequence of this could very well be the demise of my business (barring a miracle, that is). As a consequence, I have been applying for 'proper' jobs in order to keep paying the bills, while - hopefully - being able to continue doing the job I love (although I am quite open to considering alternatives). This has been a very interesting exercise.

I have made full use of automated searches to track down potential jobs, and - to be fair - there have been several likely candidates every day. What has been disappointing is the realisation that the first line screeners on the other end are totally ill-equipped for the job. Of course, they probably know nothing about my field, and so they are utterly unable to say "Ah! She has oodles of experience of X. That maps across perfectly to the advertiser's requirement for Y." To them, X only equals X. As a consequence, I have had 'bong' emails in respect of jobs I could do standing on my head with one hand tied behind my back, jobs that may as well have included my name in the job description... sometimes within minutes of submitting the application.

So the method has its flaws. As a consequence, I thought I'd put the boot on the other foot. It may or may not work. I thought I'd advertise myself as a potential employee, and see whether that works any better.

My CV is online, so I won't bore you with that. Instead, let me tell you what I'd like to do and where I might like to do it:

• As my pseudonym (learning anorak) implies, I am passionate about learning, and passionate about learners. I am an enabler 'tot in my murg in', as we say in Afrikaans (down to the marrow). I will go to great lengths to help people reach a new place in their journey, whether it be personal or professional. Can there be a better way to end a day than to know you gave someone a leg up to something they couldn't access before? My husband and I head up a ministry in our church that seeks out and gets to know visitors and first timers, invites them over for a meal, and introduces them to people with shared interests. This is not unlike my approach to learning solutions. Find the people. Learn about them: what they do, what they need. Put them in touch with the right people and/or the right information.
• I can see myself helping an organisation streamline its learning and development provision, un-bottle-necking the L&D team, and embedding learning in the workflow. Taking learning to the point of need so that when Joe Bloggs hits a bump in the road during his day job, he can access the answer, implement it and get on with his life. That would be my dream job!
  
• I'd love to work with people/organisations who are venturing out into the realms of using social media, either for corporate/commercial identity purposes, or as learning tools. I would like to help people overcome their fear. For many years, I taught rank beginners how to use computer apps, and found it enormously rewarding. I have a knack for taking the unknown and relating it back to the already known.
• I have worked with and for global non-profits, collectives, small-to-medium private businesses, public sector organisations, a further education college and FTSE100 blue chips. I have no objection to going back to any of those sectors. I have never actually worked for a university, but, during my Master's degree studies often thought how much I would love to help faculty members move into the spaces their students already occupy (and some that they don't), to harness the learning potential of those.
  
• I'd like to work at the Open University. I visited them some years ago, and was struck by how much everyone seems to enjoy working there. I remarked on this to one manager, who agreed, saying "We have our fair share of part-timers, full-timers and never-go-homers." I relish the idea of working in an environment where people get so caught up in what they're doing, that they occasionally forget to go home. Being something of a workafrolic myself (yes, you can 'borrow' that term, I did), I can relate to this.

So there you have it. Any potential recruiters out there looking for a person like me, you know where to find me.

Edublog awards 2010

The 2010 award nominations are now open. Nominations are invited in the following categories:

• Best individual blog
• Best individual tweeter
• Best group blog
• Best new blog
• Best class blog
• Best student blog
• Best resource sharing blog
• Most influential blog post
• Most influential tweet / series of tweets / tweet based discussion
• Best teacher blog
• Best librarian / library blog
• Best School Administrator blog
• Best educational tech support blog
• Best elearning / corporate education blog
• Best educational use of audio
• Best educational use of video / visual
• Best educational wiki
• Best educational podcast
• Best educational webinar series
• Best educational use of a social networking
• Best educational use of a virtual world
• Best use of a PLN
• Lifetime achievement

You will notice that the list includes things like wikis, Twitter, webinars, podcasts, PLNs, social networking and so on.... so it's no longer just about blogs, per se.

Nominations can be made in a variety of ways. Find out more here.

On shame and honesty

At the time of writing, I am preparing to close down my business and declare bankruptcy. This has been on the cards for some time, now. While I have been open about the state of affairs, I have been very guarded about the effect it was having on me. I have been very busy presenting a brave face and looking as if everything is just fine.

It has meant that I have had to pull out of all the conferences I was scheduled to attend and/or speak at. It has meant that I have had to turn down invitations to all manner of interesting sounding events. This, in turn, has left me feeling largely excluded and marginalised.

Deep down, I have been feeling like an abject failure, and burning with shame that my ineptitude looks set to change the life circumstances of my husband and sons. My husband works unbelievably hard, and commutes two hours each way, every day. The thought that - through no fault of his own - he might lose his home, has been almost more than I can bear.

Finally, I confessed this in an email to a friend/colleague, and her response has overwhelmed me:

No Karyn, please do not feel shame, stand proud, you have never robbed anyone nor done anything underhanded, you have worked honestly and with sincerity, and you have done your best...and you are such an inspiration in yourself! i always felt lifted when talking to you and seeing your spirit.

Yes, dammit! I have never robbed anyone (although a few have robbed me). I have never been underhanded (although - again - a few have been underhanded with me). I am sincere and honest. And I have done my best. I am able to say with certainty that I have inspired some people along the way. Many have been kind enough to tell me so. And yes, I am by nature an encourager.

I know. I am naive. I have admitted it before. But I will not apologise for that. Nor can I see it as a fault. I would rather be naive, than be conniving, grasping, and looking-out-for-number-one-at-the-cost-of-everyone-else. I don't see how anyone could be in this business if that was how they rolled.

So, yes. Learning Anorak looks set to close its doors at the end of this month. And, no, I'm not handling it at all well. But as of today, I can add defiance the things I feel.

I'll let you know if that turns out to be a Good Thing ;o)

On specialist roles

Warning: this post contains a lot about my favourite sport (rugby union).

About half my lifetime ago, probably even less, if you had unloaded a rugby union team off a coach in front of me, I'd have had a pretty good chance of identifying the position of every player without needing to see the numbers on their backs.

Don't believe me? Watch me. Rugby is in my blood.

• Anybody with cauliflower ears is pretty certain to be a forward (# 1 to 8), and will be involved in the scrum. Let's look at them first.
• Those two Sherman tanks are almost certainly the props, (# 1 and 3). They will be the ones who prop up the hooker (more of him next) in the front row of the scrum. Don't expect much speed from them, but don't get in their way, either. They will charge right over you. Or through you. The one with two cauliflower ears is the tighthead. The one with only one cauliflower ear is the loosehead.
• That square block of a man with no neck and a crazy glint in his eye, is the hooker (#2, known in the US as 'hook'). He has got to be a bit nuts (not unlike the guy who counters instinct to fling himself into the path of an oncoming hockey puck) - he gets picked up by the two biggest guys on the team and shoved face first into a pack of 8 opposing beefcakes bent on destruction.
• Those two giants? Well, they'll be the locks (#4 and 5). They also form part of the scrum, hence their heft, but they are also great jumpers who will try to win the ball during lineouts.
• Those two slightly shorter guys, with the great musculature are probably the flankers, (#6 and 7), aka wing forwards. They'll be pretty quick on their feet, but not the fastest by a long shot. They'll probably be first away from the scrum when the ball comes out.
• But hang on. We still have one big guy here. Well, he'll be the eighth man (#8, obviously enough). A bit like the running back in American football. He is quite often also tall and fairly quick for a big guy, and will be off after the flankers when the scrum breaks up. He'll be one of the first on the scene when there's a ruck.
• Now we come to the littlest guy on the team. In days gone by, this guy could be really titchy. But quick and slippery, like a wet bar of soap. This is your scrum half. This is a guy with a real rugby brain. He sees the bigger picture. He gets the ball from the forwards to the backs (where the speed is). Every time there is a scrum, a ruck or a maul, a good scrum half will be right there. He gets the ball out and feeds it to the team whippets, who come next.
• Those lean guys, built like 100m sprinters? Those are your wings. #11 is your left wing, #14 on the right. These guys can run like the wind, and have an awesome side-step. These are the guys to whom to the scrum half will be looking to pass the ball, because they have the best chance of outrunning the opposition and making it to the try line. If you were picking yourself a dance partner for the prom, these were the guys to go for - they'd be the best on their feet... and they're often the best looking guys on the team, anyway!
• The guys who are most difficult to classify on appearances alone (for me, at any rate) are #10, 12, 13 and 15. You'll know they're not forwards, because they're not so beefy. They might even be as good looking as the wings. They look as if they could be pretty quick, too. They are, in numerical order, the fly half, the two centres and the full back.
  

But, as I said, that was a while back. These days, it isn't so easy to tell. I guess the most standout moment of confusion for me was when Jonah Lomu first burst onto the scene. He was built like a brick outhouse, but was said to run the 100m in 10 seconds flat. I watched him run. I believe it. At 6' 5", he looked like a lock, but he played wing. In his early career, he was pretty unstoppable. He could keep running, with several opponents attached to his waist, he could side-step like a dancer, and could execute a hand-off second to none. He was a contradiction. No. He was several contradictions. He could do it all.

These days, the back line seems to have beefed up. The forwards are often deceptively quick. The scrum half (with a few notable exceptions, such as Ireland's Peter Stringer) is no longer diminutive. Increasingly, team members play out of position to cover for one another.

Is it such a stretch to say that this is what I think has happened, or is beginning to happen in some cases, in the workplace?

People have become adept at using the technology that used to be the province of the IT team. Individuals collaborate without needing to be instructed by their managers to do so, or with whom to do so. People have identified experts within different arenas within the business and are quite happy to go to them for help rather than approach the L&D team.

It takes one set of skills to train a rugby team of uni-disciplinary specialists, it takes an entirely different mindset to train a team full of players prepared to have a go anywhere on the field, should that prove necessary.

In the same way, I reckon we need to be looking to the skill sets traditionally required by management and the L&D team, and consider how different these need to be going forward, with a bunch of people far more comfortable at thinking on the fly and adapting to changed parameters as necessary.

How free can a 'free school' be?

I haven't really paid too much attention to the recently introduced concept of 'free schools' in the UK, other than to be vaguely pleased that the opportunity now existed for a different educational model.

Then, last night I was talking to someone who heads up an organisation that is applying to establish one in his local town.

We were talking about what his leadership team had in mind for the school. What they envisioned. How they planned to tackle the concept. He had some great ideas, looking at working with the local business community, and calling upon the expertise of real, live working people to contribute regarding the sort of work they do, and the skills required to do it successully.

I was thinking: what an opportunity! After all, many of us in this space agree that the current education model is broken. That repeated tweaking is not going to fix it. That it ought to be scrapped and a new one developed from the ground up.

My contention is that we should start at the end. We should ask ourselves what the ideal school leaver looks like: what can s/he do, what does s/he know, how does s/he approach challenges... all that stuff. And we shouldn't just make up our minds in a vacuum on this point. We should engage with entrepreneurs, business leaders, community leaders, etc. We should ask them what school leavers need, and then work backwards from that point, figuring out how we're going to help them get there.

I thought my companion was ideally situated to exactly that. To come up with a model of education that actually prepares young people for life and for the workplace. In theory, the establishment of a Free School would enable his organisation, as a charity, to lead the school as they see fit while being completely funded by the government.

BUT... the practice isn't going to be that straightforward.

The school would have to meet the same standards set by the government for all schools in the UK and as such will receive the same OFSTED inspections.

And it's this bit that worries me.

How far are these free schools going to be able to stray from the government appointed model, if they still have to jump through the same hoops?

For example, I envisage a model of education that more closely reflect real life and the workplace. People working together on a project and the end result being, well, the end result. People working in teams with a mentor who serves as a guide on the side, rather than a sage on the stage. People being encouraged to explore and to share their learning with each other. The teacher being on the journey with the students. No-one ever being shut away in a room and subjected to sensory deprivation, being expected to rely entirely upon their own memory, seasoned with understanding, to demonstrate in the space of 90 minutes that they are conversant with material they have spent the last x number of years studying.

But, if they are going to have to meet the same KPIs as existing schools and sit the state exams at the end of it anyway, in order to be placed on a bell curve and evaluated via the same mechanism as the production line model... well, is this really going to be possible?

I sincerely hope that they give it a jolly good try, and am certainly willing to contribute if called upon to do so, but I wonder if the term 'free' is entirely accurate. It sounds a little tethered to me.